Terms & Conditions
carnivalassure.com.bd ('Website') a business segment of Carnival Assure Limited (‘Carnival
Assure’) recognizes the importance of maintaining your privacy. carnivalassure.com.bd is committed to
describes how carnivalassure.com.bd handles certain information it may collect and/or receive from you via
the use of this Website. Please see below for details on what type of information we may collect from you,
how that information will be used in connection with the services offered through our Website and how the
visitors to our Website and to our online customers. By visiting and/or using our website, you agree to
By using the carnivalassure.com.bd and/or registering yourself at carnivalassure.com.bd you authorize
Carnival Assure Limited (including its representatives, affiliates, and its business partners) to
contact you via email or phone call or SMS and offer you our services for the product you have opted for,
impart product knowledge, make promotional offers running on carnivalassure.com.bd and / or offered by its
business partners and associated third parties, for which reasons your information may be collected in the
manner as detailed under this Policy. You hereby agree that you authorize carnivalassure.com.bd to contact
you for the abovementioned purposes even if you have registered yourself under carnivalassure.com.bd. Your
authorization, in this regard, shall be valid as long as your account is not deactivated by either you or
Controllers of Personal Information
Your personal data will be stored and collected by Carnival Assure Limited.
Purposes of collection of your data
carnivalassure.com.bd collects your information when you register for an account, when you use its products
or services, visit its Website pages. When you register with carnivalassure.com.bd, you are asked for
submitting certain information which may be personal to you such as first name, last name, state and city
of residence, email address, mobile number, date of birth etc. Once you register at the Website and sign in
you are not anonymous to us. Also, you will be asked for your contact number during registration and may be
sent SMSs, notifications about our services to your wireless device. Hence, by registering you authorize
carnivalassure.com.bd to send texts and email alerts to you with your login details and to communicate with
you about other service requirements, including promotional mails and SMSs.
We use your information in order to:
- respond to queries or requests submitted by you.
- process orders or applications submitted by you.
- administer or otherwise carry out our obligations in relation to any agreement with our business
- anticipate and resolve problems of any services supplied to you.
- to send you information about special promotions or offers. We might also tell you about new features
or products. These might include offers or products from our business partners (such as insurance
companies etc.) or third parties (such as marketing partners and other service providers etc.), with
whom carnivalassure.com.bd has tied up.
- to make our website and the services offered by carnivalassure.com.bd better. We may combine
information we get from you along with that from our business partners or third parties.
- to send you notices, communications, offer alerts relevant to your use of the Services offered on this
Some features of this Website or our Services will require you to furnish your personally identifiable
information as provided by you under your account section on our Website.
Information Sharing and Disclosure
Carnival Assure may share your Information submitted on the Website to any third party/service
provider/business partner without obtaining your prior consent in the following limited circumstances:
1. When it is requested or required by law or by any court or governmental agency or authority to disclose,
for the purpose of verification of identity, or for the prevention, detection, investigation including
cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith
and belief that such disclosure is reasonably necessary for enforcing these Terms and Conditions; for
complying with the applicable laws and regulations.
2. Carnival Assure proposes to share such information within its group companies and officers and employees
of such group companies for the purpose of processing personal information on its behalf. We also ensure
that these recipients of such information agree to process such information based on our instructions and
3. Carnival Assure may use third-party advertising companies to serve ads when the user visits the Website.
These companies may use personal information about the user’s visit to the Website and other websites
in order to provide advertisements about goods and services of interest to the user.
4. Carnival Assure shall transfer information about you in case Carnival Assure is acquired by or merged
with another company.
We Collect Cookies
A cookie is a piece of data stored on the user's computer tied to information about the user. We may use
both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log
out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your
computer’s hard drive for an extended period of time. Session ID cookies may be used by PRP to track
user preferences while the user is visiting the website. They also help to minimize load times and save on
server processing. Persistent cookies may be used by PRP to store whether, for example, you want your
password remembered or not, and other information. Cookies used on the PRP website do not contain
personally identifiable information.
Like most standard websites, we use log files. This information may include internet protocol (IP)
addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time
stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate,
and gather broad demographic information for aggregate use. We may combine this automatically collected log
information with other information we collect about you. We do this to improve services we offer to you, to
improve marketing, analytics or site functionality.
Email opt out
If you are no longer interested in receiving e-mail announcements and other marketing information from us,
please e-mail your request at: email@example.com.
Please note that it may take about 10 days to process your request.
We employ appropriate technical and organizational security measures at all times to protect the
information we collect from you. We use multiple electronic, procedural, and physical security measures to
protect against unauthorized or unlawful use or alteration of information, and against any accidental loss,
destruction, or damage to information. However, no method of transmission over the Internet, or method of
electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. Further, you are
responsible for maintaining the confidentiality and security of your login id and password and may not
provide these credentials to any third party.
Third Party Advertising
We may use third-party advertising companies and/or ad agencies to serve ads when you visit our Website.
These companies may use information (excluding your name, address, email address, or telephone number)
about your visits to this Website in order to provide advertisements on this Website and other third-party
websites about goods and services that may be of interest to you.
We use third-party service providers to serve ads on our behalf across the internet and sometimes on this
Website. They may collect anonymous information about your visits to Website, and your interaction with our
products and services. They may also use information about your visits to this and other Websites for
targeted advertisements for goods and services. This anonymous information is collected through the use of
a pixel tag, which is industry standard technology used by most major Websites. No personally identifiable
information is collected or used in this process.
There might be affiliates or other sites linked to carnivalassure.com.bd. Personal information that you
provide to those sites are not our property. These affiliated sites may have different privacy practices
and we encourage you to read their privacy policies of these website when you visit them.
Carnival Assure reserves the right to change this policy from time to time, at its sole discretion. We may
In case you have any grievances with respect to in accordance with applicable law on Information Technology
and rules made there under, the name and contact details of the Grievance Officer are provided below:
Carnival Assure Limited
Uday Tower (Level 12), 57 & 57A, Gulshan Avenue, Dhaka 1212
Tel – 09642 300 300
contact information on our Contact Us page or at firstname.lastname@example.org
Welcome to www.carnivalassure.com.bd website (the "Site") operated by Carnival Assure Limited
(‘Carnival Assure’). Carnival Assure provides its services to you subject to the following
conditions. Before you may use the Site, you must read and accept all of the terms and conditions in, and
We strongly recommend that, as you read this ToU, you also access
and read the linked information, since it is incorporated into and hereby made part of this ToU. This ToU
is effective upon acceptance. Use of any functionality of the Site constitutes acceptance of this ToU. If
this ToU conflicts with any other documents, the ToU will supersede that document for the purposes of usage
in any way. Be sure to return to this page periodically to review the most current version of the ToU. We
reserve the right, at any time, at our sole discretion, to change or otherwise modify the TOU without prior
notice, and your continued access or use of this Site signifies your acceptance of the updated or modified
1. Description of Services
In the Site, Carnival Assure provides users with access to information primarily about Insurance products
and services including but not restricted to General Insurance, Life Insurance products and related
services (including but not limited to renewals) (the "Service"). You are responsible for
obtaining access to the Site, and that access may involve third-party fees (such as Internet service
provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary
to access the Site. By making use of this site, and furnishing your personal / contact details, you hereby
agree that you are interested in availing and purchasing the Service(s) that you have selected. You hereby
agree that Carnival Assure may contact you either electronically or through phone, to understand your
interest in the selected products and Service(s) (like renewals, reminders etc.) and to fulfill your
demand. You also agree that Carnival Assure reserves the right to make your details available to its
affiliates and partners and you may be contacted by the affiliates and partners for information and for
sales through email, telephone and/or SMS. You agree to receive promotional materials and/or special offers
from Carnival Assure through email or SMS.
2. License and Site Access
Carnival Assure grants you a limited license to access and make personal use of the Site and the Service.
This license does not include any downloading or copying of any kind of information for the benefit of
another individual, vendor or any other third party; caching, unauthorized hypertext links to the Site and
the framing of any Content available through the Site uploading, posting, or transmitting any content that
you do not have a right to make available (such as the intellectual property of another party); uploading,
posting, or transmitting any material that contains software viruses or any other computer code, files or
programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or
telecommunications equipment; any action that imposes or may impose (in Carnival Assure's sole discretion)
an unreasonable or disproportionately large load on Carnival Assure's infrastructure; or any use of data
mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by
Carnival Assure to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the
permission or license granted to you by Carnival Assure. By using the Site you agree not to: (i) use this
Site or its contents for any commercial purpose; (ii) make any speculative, false, or fraudulent
transaction or any transaction in anticipation of demand; (iii) access, monitor or copy any content or
information of this Site using any robot, spider, scraper or other automated means or any manual process
for any purpose without our express written permission; (iv) violate the restrictions in any robot
exclusion headers on this Site or bypass or circumvent other measures employed to prevent or limit access
to this Site; (v) take any action that imposes, or may impose, in our discretion, an unreasonable or
disproportionately large load on our infrastructure; (vi) deep-link to any portion of this Site (including,
without limitation, the purchase path for any service) for any purpose without our express written
permission; or (vii) "frame", "mirror" or otherwise incorporate any part of this Site
into any other website without our prior written authorization.
The Service may not be available to minors under the age of 18 or to any users suspended or removed from the
system by Carnival Assure for any reason. Users may not have more than one active account. Additionally,
users are prohibited from selling, trading, or otherwise transferring their accounts to another party. If
you do not qualify, you may not use the Service or the Site.
4. Your Account
In consideration of your use of the Site, you represent that you are of legal age to form a binding contract
and are not a person barred from receiving services under the laws of Bangladesh or other applicable
jurisdiction and will only use the Site to make legitimate purchases for you or for another person for whom
that apply to the purchase you have made on their behalf (including all rules and restrictions applicable
thereto). You also agree to provide true, accurate, current and complete information about yourself as
prompted by the Site. If you provide any information that is untrue, inaccurate, not current or incomplete
(or becomes untrue, inaccurate, not current or incomplete), or Carnival Assure has reasonable grounds to
suspect that such information is untrue, inaccurate, not current or incomplete, Carnival Assure has the
right to suspend or terminate your account and refuse any and all current or future use of the Site (or any
portion thereof). If you use the Site, you are responsible for maintaining the confidentiality of your
account and password, and for restricting access to your computer. You agree to accept responsibility for
all activities that occur under your account or password. Because of this, we strongly recommend that you
exit from your account at the end of each session. You agree to notify Carnival Assure immediately of any
unauthorized use of your account or any other breach of security. Carnival Assure reserves the right to
refuse service, terminate accounts, or remove or edit content in its sole discretion. Notwithstanding the
above, we retain the right at our sole discretion to deny access to anyone to the Site and the Services we
offer, at any time and for any reason, including, but not limited to, for violation of the ToU or Privacy
Policy. Additional terms and conditions will apply to your purchase of Services that you select. Please
read these additional terms and conditions carefully. You agree to abide by the terms and conditions of
purchase imposed by any service provider with whom you elect to deal, including, but not limited to,
payment of all amounts when due and compliance with the service provider's rules and restrictions regarding
use of products, and/or Services. You agree that any violation of any such service provider's rules and
restrictions may result in cancellation of your purchase(s), in your being denied access to the applicable
service(s), in your forfeiting any monies paid for such Services, and/or in our debiting your account for
any costs we incur as a result of such violation.
5. Refund/Return/Cancellation Policy
Your payment is collected through this website considering your full consent to purchase the intended
policy. No refund/return/cancellation of payment is allowed.
6. Submitted Content
Carnival Assure does not claim ownership of any materials you make available through the Site. At Carnival
Assure's sole discretion, such materials may be included in the Service in whole or in part or in a
modified form. With respect to such materials you submit or make available for inclusion on the Site, you
grant Carnival Assure a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive
license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such
materials or any part of such materials (as well as use the name that you submit in connection with such
submitted content). You hereby represent, warrant and covenant that any materials you provide do not
include anything (including, but not limited to, text, images, music or video) to which you do not have the
full right to grant the license specified in this Section 4. We take no responsibility and assume no
liability for any submitted content posted or submitted by you. We have no obligation to post your
comments; we reserve the right in our absolute discretion to determine which comments are published on the
Site. If you do not agree to these terms and conditions, please do not provide us with any submitted
content. You agree that you are fully responsible for the content you submit. You are prohibited from
posting or transmitting to or from this Site: (i) any unlawful, threatening, libelous, defamatory, obscene,
pornographic, or other material or content that would violate rights of publicity and/or privacy or that
would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation
of funds, advertising, or marketing of any good or services); and (iii) any material or content that
infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of
any third party. You shall be solely liable for any damages resulting from any violation of the foregoing
restrictions, or any other harm resulting from your posting of content to this Site.
7. Disclaimer of Liability and Warranty
The Content, Products, and Services Published on this site may include inaccuracies or errors, Including
Pricing errors. We do not guarantee the accuracy of and disclaim all liability for any errors or other
inaccuracies relating to the information and description of the content, products, and services we
expressly reserve the right to correct any pricing errors on the site and/or on pending reservations made
under an incorrect price. Carnival Assure makes no representation about the suitability of the information,
Software, products, and services contained on this site for any purpose, and the inclusion or offering of
any products or services on this site does not constitute any endorsement or recommendation of such
products or services. All such information, software, products, and services are provided "AS IS"
without warranty of any kind. Carnival Assure disclaims all warranties and conditions that this site, its
services or any email sent from Carnival Assure, its affiliates, and/or their respective or associated
service providers are free of viruses or other harmful components. Carnival Assure hereby disclaims all
warranties and conditions with regard to this information, software, products, and services, including all
implied warranties and conditions of merchantability, fitness for a particular purpose, title, and no
infringement. The service providers providing services on this site are independent affiliates and Carnival
Assure are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence
of any such service providers or for any personal injuries, death, property damage, or other damages or
expenses resulting, therefore. Carnival Assure and its affiliates have no liability and will make no refund
in the event of any delay, cancellation, strike, force majeure or other causes beyond their direct control,
and they have no responsibility for any additional expense omissions delays or acts of any government or
authority. In no event shall Carnival Assure and/or its affiliates be liable for any direct, indirect,
punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your
access to, display of or use of this site or with the delay or inability to access, display or use this
site (including, but not limited to, your reliance upon opinions appearing on this site; any computer
viruses, information, software, linked sites, products, and services obtained through this site; or
otherwise arising out of the access to, display of or use of this site) whether based on a theory of
negligence, contract, tort, strict liability, or otherwise, and even if Carnival Assure and/or its
affiliates, their respective service providers have been advised of the possibility of such damages.
8. Disclaimer of Online Availability, Impressions, And Click-Throughs
In addition to the other disclaimers and limitations discussed in this notice, there are no guarantees and
no warranties regarding online availability, impressions, and click-through of www.carnivalassure.com.bd,
its web pages, and any material, information, links, or content presented on the web pages at
www.carnivalassure.com. carnivalassure.com, its web pages, and any material, information, links, or content
presented on the web pages at www.carnivalassure.com.bd, may be unavailable for online access at any time.
Advertising sponsors and advertising, if any and if permitted, must be approved by Carnival Assure before
the posting of any advertising material, information, links, content, banners, and graphics on
www.carnivalassure.com.bd. Carnival Assure reserves the right to accept or to reject any advertising
sponsor or any advertising for any reason.
9. Customer Due Diligence requirements (CDD)
You agree and acknowledge that for undertaking any financial transaction through the website, Our Company
may undertake client/customer due diligence measurers and seek mandatory information required for KYC
purpose which as a customer you are obliged to give, while facilitating your request of insurance
requirements with the insurance company(ies), in accordance with applicable MLPA laws and rules. Our
Company may obtain sufficient information to establish, to its satisfaction or the insurance company, the
identity of each new customer, and the purpose of the intended nature of insurance relationship between you
and the insurance company(ies). You agree and understand that you shall ensure that any payment towards
insurance premium is remitted only through your bank account or from a joint bank account in which you are
a joint holder, Credit Card, Debit Card or Mobile Financial Services (MFS). In the event, payment towards
insurance premium is remitted through a bank account/Credit/Debit Card/MFS opened in the name of a third
party (i.e. not being in your name), you agree and acknowledge that Our Company can undertake enhanced due
diligence measures (including any documentation), to satisfy itself relating to customer due diligence
requirements. You further agree and acknowledge that, in line with the requirements and obligations under
the MLPA Act and rules, all refunds shall be processed by the insurance company(ies) through us to the bank
account/Credit/Debit Card/MFS which was used to remit payment of insurance premium.
10. License Disclaimer
Nothing on any Carnival Assure website shall be construed as conferring any license under any of Carnival
Assure's or any third party's intellectual property rights, whether by estoppel, implication, or otherwise.
11. Local Laws
Carnival Assure controls and operates this Website from its headquarters in Dhaka, Bangladesh and makes no
representation that the materials on the website are appropriate or available for use in other locations.
If you use this Website from other locations, you are responsible for compliance with applicable local laws
including but not limited to the export and import regulations of other countries. Unless otherwise
explicitly stated, all marketing or promotional materials found on this Website are solely directed to
individuals, companies or other entities located in Bangladesh and comply with the laws prevailing for the
time being in force in Bangladesh. Disputes if any shall be subject to the exclusive jurisdiction of Courts
12. Limitation of Liability
You expressly understand and agree that Carnival Assure and its subsidiaries, affiliates, officers,
employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental,
special, consequential or exemplary damages, including, but not limited to, damages for loss of profits,
goodwill, use, data or other intangible losses (even if Carnival Assure has been advised of the possibility
of such damages), resulting from use of the site, content or any related services. If, despite the
limitation above, Carnival Assure or its Affiliates are found liable for any loss or damage which arises
out of or in any way connected with any of the occurrences described above, then the liability of Carnival
Assure and/or Its Affiliates will in no event exceed, in the aggregate, the greater of (a) the service fees
you paid to Carnival Assure in connection with such transaction(s) on this Site, or (b) Taka One Hundred
only (BDT 100) The limitation of liability reflects the allocation of risk between the parties. The
limitations specified in this section will survive and apply even if any limited remedy specified in these
terms is found to have failed of its essential purpose. The limitations of liability provided in these
terms inure to the benefit of Carnival Assure, Its affiliates, and/or their respective service providers.
You agree to indemnify and hold Carnival Assure (and its officers, directors, agents, subsidiaries, joint
ventures, and employees) harmless from any and against any claims, causes of action, demands, recoveries,
losses, damages, fines, penalties or other costs or expenses of any kind or nature, including reasonable
attorneys' fees, or arising out of or related to your breach of this ToU, your violation of any law or the
rights of a third party, or your use of the Site.
14. Electronic Communication
When you use the Site or send emails to Carnival Assure, you are communicating with Carnival Assure
electronically. You consent to receive communications from Carnival Assure electronically. Carnival Assure
may communicate with you by email or by posting notices on the Site or by phone or usually available means
of communication. You agree that all agreements, notices, disclosures and other communications that we
provide to you electronically satisfy any legal requirement that such communications be in writing.
15. Site-Provided Email and Postings
The Site may provide users with the ability to send email messages to other users and non-users and to post
messages on the Site. Carnival Assure is under no obligation to review any messages, information or content
("Postings") posted on the Site by users and assumes no responsibility or liability relating to
any such Postings. Notwithstanding the above, Carnival Assure may from time to time monitor the Postings on
the Site and may decline to accept and/or remove any email or Postings. You understand and agree that you
shall not use any functionality provided by the Site to post content or initiate communications that
contain: (i) Any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane,
hateful, racially or ethnically tinged or otherwise objectionable material of any kind, including, but not
limited to, any material which encourages conduct that would constitute a criminal offense, give rise to
civil liability or otherwise violate any applicable local, state, national or international law; (ii)
Advertisements or solicitations of any kind; (iii) Impersonate others or provide any kind of false
information; (iv) Personal information such as messages which state phone numbers, account numbers,
addresses, or employer references.; (v) Messages by non-spokesperson employees of Carnival Assure
purporting to speak on behalf of Carnival Assure or containing confidential information or expressing
opinions concerning Carnival Assure; (vi) Messages that offer unauthorized downloads of any copyrighted or
private information; (vii) Multiple messages placed within individual folders by the same user restating
the same point; (viii) Chain letters of any kind; or (ix) Identical (or substantially similar) messages to
multiple recipients advertising any product or service, expressing a political or other similar message, or
any other type of unsolicited commercial message. This prohibition includes but is not limited to a) Using
Carnival Assure to send messages to people who don't know you or who are unlikely to recognize you as a
known contact; b) Using Carnival Assure to connect to people who don't know you and then sending
unsolicited promotional messages to those direct connections without their permission; and c) Sending
messages to distribution lists, newsgroup aliases, or group aliases.
The Site or third parties may provide links to other World Wide Web sites or resources. Because Carnival
Assure has no control over such sites and resources, you acknowledge and agree that Carnival Assure is not
responsible for the availability of such external sites or resources and does not endorse and is not
responsible or liable for any content, advertising, products or other materials on or available from such
sites or resources. You further acknowledge and agree that Carnival Assure shall not be responsible or
liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection
with use of or reliance on any such content, goods or services available on or through any such site or
17. Access to Password Protected/Secure Areas
Access to and use of password protected and/or secure areas of the Site is restricted to authorized users
only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.
18. Modification and Notification of Changes
Carnival Assure reserves the right to make changes to the Site, related policies and agreements, this ToU
appropriate, for thirty (30) days, being deemed sufficient notification, of such changes. After notice of a
any further use of the Site. Should you wish to terminate your account due to a modification to the TOU or
following email address: email@example.com. If you choose to continue using the Site, you agree
The trademarks, logos and service marks ("Marks") displayed on the Site are the property of
Carnival Assure/its parent company and other associated parties and service providers. Users are prohibited
from using any Marks for any purpose including, but not limited to use as metatags on other pages or sites
on the World Wide Web without the written permission of Carnival Assure or such third party which may own
the Marks. All information and content including any software programs available on or through the Site
("Content") is protected by copyright. Users are prohibited from modifying, copying,
distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using
any Content available on or through the Site for commercial or public purposes.
20. Survival of Terms After Agreement Ends
Notwithstanding any other provisions of this ToU, or any general legal principles to the contrary, any
provision of this ToU that imposes or contemplates continuing obligations on a party will survive the
expiration or termination of this ToU.
If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that
the court should endeavor to give effect to the parties’ intentions as reflected in the provision,
and the unenforceable condition shall be deemed severable and shall not affect the validity and
enforceability of any remaining condition. Headings are for reference purposes only and do not limit the
scope or extent of such section. This ToU and the relationship between you and Carnival Assure will be
governed by the laws of the Bangladesh without regard to its conflict of law provisions. You and Carnival
Assure agree to submit to the personal jurisdiction of the courts located in Dhaka jurisdiction with
respect to any legal proceedings that may arise in connection with this ToU. The failure of Carnival Assure
to act with respect to a breach by you or others does not waive its right to act with respect to subsequent
or similar breaches. Carnival Assure does not guarantee that it will take action against all breaches of
this ToU. Except as otherwise expressly provided in this ToU, there shall be no third-party beneficiaries
to this ToU. This ToU constitutes the entire agreement between you and Carnival Assure and governs your use
of the Site, superseding any prior agreements between you and Carnival Assure with respect to the Site.